Hi, I've recently joined virgin after being with sky for over 25 years, so far I have to say huge mistake. I have had my equipment installed but no broadband speed, had another engineer out, who went above and beyond to help, but still no broadband, and the reason being my account hasn't been activated. I've asked customer services to activate my account but keep getting told they can't do it! Well who the bloody hell can then, and why hasn't it been activated? I'm so frustrated as my husband is a key worker and needs the Internet to do his job but they won't help. Can anyone recommend what we can do please before I tell virgin to stick it.
I will flag for VM to take a look - keep checking here for a response. You can cancel without penalty as you haven't been "activated" - only VM know the reason for that
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I'm very pleased and relieved to say the engineer that came out today was excellent, he's sort out our broadband and also installed our second box. I'm looking forward to seeing what vigin has to offer from now on.