Account/Installation

[DylanStuart]

I Recently ordered the gig 1 Wi-Fi package. I haven’t ordered from virgin before. I have received a few pre contract details and I chose todays date (13/12/22) for the installation date. And no one has turned up I also haven’t received a welcome package with an account number so I can’t even access my account. 

[VM-Jon]

Hi @DylanStuart 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon