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HPOMFRET
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Accidentally cut outside wire

Hi, 

we have had contractors in and they have accidentally cut through the wire outside our house because it wasn’t as deep as it should of been in the ground.

I have tried ringing and was on hold for an hour just to be cut off.

please can someone help as I work from home so need this sorted ASAP ☺️

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Z92
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Re: Accidentally cut outside wire

You need to ring it in, but note that it could take upto a week for an engineer to come out and assess the damage, then they'll let you know if they can do a temporary repair or if it needs a further appointment to fix. 

You can wait here if you like but likewise, it could take several days for an official response. 

If you work from home you may need to tether from your phone until it's sorted. 

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HPOMFRET
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Re: Accidentally cut outside wire

I have tried ringing in but got cut off so am trying every option I can to get it fixed. 

don’t really want to ring in again just to be cut off again as that’s not really ideal

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sophist
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Re: Accidentally cut outside wire


@HPOMFRET wrote:

I have tried ringing in but got cut off so am trying every option I can to get it fixed. 

don’t really want to ring in again just to be cut off again as that’s not really ideal


lines open at 8am, that's the best time to call.

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Z92
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Re: Accidentally cut outside wire


@HPOMFRET wrote:

don’t really want to ring in again just to be cut off again as that’s not really ideal


Well if you want it fixed ASAP then you need to contact someone ASAP to get someone booked in.... 

Or you can wait until tomorrow morning. 

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-tony-
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Re: Accidentally cut outside wire

have flagged this to staff - hopefully they can get a tech sorted 

____________________

Tony
HPOMFRET
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Re: Accidentally cut outside wire

Thankyou but we got in contact today and have a technician coming on Friday ☺️

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KieranGiles92
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Re: Accidentally cut outside wire

I also got cut off and I think I've been shadowbanned for posting about it.

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Zak_M
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Re: Accidentally cut outside wire

Good afternoon @HPOMFRET 

 

Thank you for taking the time to post. 

 

Are you able to let me know if you have managed to get an engineer out to get this resolved? 

 

Kind regards, 

Zak_M

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HPOMFRET
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Re: Accidentally cut outside wire

Hi,

yes we have an engineer coming out tomorrow, however a bit unimpressed with the fact it is £99 to get it fixed considering the wire is not at the recommended depth.

thanks ☺️

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