My Virgin system works fine, but if I try to access Lufthansa.com, I get the following:
You don't have permission to access "http://www.lufthansa.com/gb/en/homepage" on this server.
However, if I connect to the Internet using a Vodafone MiFi device instead of my Virgin router, it connects fine.
Any ideas anyone? Yes, I am trying https://www.lufthansa.com/gb/en/homepage
Probably your IP address is blocked on the Lufthansa servers, the message is coming from them not VM. Try contacting them.
Seems to be more than just the OP's IP - have tried this on three VM connections and all get the "Access Denied" response.
The site can be accessed via the O2 mobile and Zen connections I've tried.
Thanks for the update on this - I'm glad to hear that things are working on an alternative browser. I've checked the site on our end, on both our corporate devices, and my own personal devices and the problem does appear to be directly with the Lufthansa website blocking specific browsers. For example, it didn't work for me on Chrome, or Firefox, but worked on Safari and Edge - this was tried on both Virgin Media services, and O2 mobile data.
Unfortunately, this does seem to be a problem directly associated with Lufthansa, so it may be worth contacting them regarding the issue if it is posing a larger issue.
Reece - Forum Team
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I am bumping this up because the problem persists. I can't access the lufthansa.com website from any device on the Virginmedia Wifi, including my android Phones. I tried with Edge, Chrome, Firefox (from PC), and Chrome from Android. Zero luck. The website does work from my O2 mobile data using the same aforementioned Chrome for Android.
I am very sorry to hear you are experiencing this issue.
Just as a test, can you please reboot your Hub and then try accessing the site again?
Also, can you please clear cache and cookies on your browser before trying again.
I have checked across multiple browsers and have been unable to replicate the issue.
I have the same problem as this. My old hub was fine but since moving to the HUB4 I get the access denied message. On my mac I am blocked on FF and Chrome but interestingly I can access via incognito on chrome. If I use a VPN it will allow me to use the lufthansa website (although lufthansa doesnt like you logging in with a vpn and doesnt work properly!) on any browser so it does look like an IP related issue. I have the same issue across multiple machines (mac and pc) so its not machine related.
As this is affecting a number of virgin users can someone contact lufthansa tech and get them to whitelist virgin IP ranges?