Menu
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
244 Views
Message 1 of 10
Flag for a moderator

[ASAP] Send Engineer out please

Hello I need an engineer out ASAP to help connect my V6 Box as I cannot connect it to another room. I can send details over PMs if possible.

0 Kudos
Reply
Highlighted
  • 15.72K
  • 1.64K
  • 2.68K
Very Insightful Person
Very Insightful Person
239 Views
Message 2 of 10
Flag for a moderator

Re: [ASAP] Send Engineer out please

Errr what exactly are you trying to do? If you want to move a V6 box to another room you need to call customer services to arrange the Tech visit to do it. There will be a £99, non-fault, call out charge.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
235 Views
Message 3 of 10
Flag for a moderator

Re: [ASAP] Send Engineer out please

I'm trying to connect the V6 Box in a room where there isn't a Eurobell socket and the only Eurobell socket is stuck in a corner and it's very difficult to plug in as I can't unscrew that box and put it in the room that I want it in.
0 Kudos
Reply
Highlighted
  • 6.85K
  • 510
  • 893
Legend
225 Views
Message 4 of 10
Flag for a moderator

Re: [ASAP] Send Engineer out please

Try connecting the V6 to the Hub using Wi-Fi.

If that fails a couple of Powerline Adaptors and short lengths of Cat 6 Ethernet cable should see you right.

***********************************************************************************************************************************

Mike Robinson
Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
218 Views
Message 5 of 10
Flag for a moderator

Re: [ASAP] Send Engineer out please

The thing is I haven't connected it yet so will it work without even connecting it to the Eurobell plug? Also my T.V and Router is in different rooms so not sure how I can connect them without a long ethernet cable.
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
195 Views
Message 6 of 10
Flag for a moderator

Re: [ASAP] Send Engineer out please

Also tried calling them and was stuck listening to their music for an hour and just ended the call because it took to long. I had my V6 ordered today and I guess I won't be watching T.V today.
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
186 Views
Message 7 of 10
Flag for a moderator

Re: [ASAP] Send Engineer out please

  

 

https://postimg.cc/6yTnLGvY

 Here a picture of what I am trying to connect it to but in a different room.

0 Kudos
Reply
Highlighted
  • 15.72K
  • 1.64K
  • 2.68K
Very Insightful Person
Very Insightful Person
166 Views
Message 8 of 10
Flag for a moderator

Re: [ASAP] Send Engineer out please

Then call VM to do it - £99

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Joining in
154 Views
Message 9 of 10
Flag for a moderator

Re: [ASAP] Send Engineer out please

I have tried and they're closed right now. I'll try again tomorrow I suppose.
0 Kudos
Reply
Highlighted
  • 15.72K
  • 1.64K
  • 2.68K
Very Insightful Person
Very Insightful Person
139 Views
Message 10 of 10
Flag for a moderator
Helpful Answer

Re: [ASAP] Send Engineer out please

Calling at 08.00 gives the best chance of getting through (not sure about Sundays though) 🙂

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.