ASAP-Router hasn’t arrived

[SATyer14]

Hello, 

I ordered a router which was supposed to arrive yesterday but hasn’t. I haven’t received any confirmation or tracking details besides my order reference (I have checked my junk). I can’t get through to customer services as I don’t have an account number. I am currently now without internet so need this sorted asap please! 

Thanks

Sarah 

[VM-Jon]

Hi @SATyer14 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon