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113suth
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A month of intermittent broadband

Any ideas on how to contact Virgin after a month of hearing "We are improving service in your area and will be finished by 4pm"?

Its been a month now and I only have internet on and off for about 50% of the day.

Virgin tech visited yesterday and said problem was the splitter. It wasnt. Phone lines detect my mobile number and give me the recorded message above so i cant get through to a technician any more.

This is turning into a farce.

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Chris_W1
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Re: A month of intermittent broadband

Hi 113suth, thanks for the message and we are sorry to hear that you are having issues with the service, have you managed to get this resolved? I have looked at the area and cannot see any outages, can you reboot the hub and confirm if the connection is still dropping? Is this both on wired and wireless connections? Chris 

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