Hello Community,
i made an order with virgin media online on 20th May 2021. i was given installation date of 02nd and 3rd June. which never took place. after going back and forth with customer services and pre-installation team who are based somewhere overseas. they had no info why the service didnt get installed. then someone found out that pre-pull cable from street is not taken out to the house.then we got rebooked for following week. appointments kept on moving on daily basis and with no installation taking place. finally after long chats and support team talk i was given 29th June installation date. Engineer turned up 6pm. when he came he said he cannot do the installation as pre-pull cable is not done by who ever need to do that. i was assured that i will have installation done guaranteed by 29th June and nothing got done.
Today they have re-booked me for 19th July 3 weeks from now when my current broadband has already expired and i am without internet from today. I have been told that it will be done on 19th July with no guarantee as they still have not taken the cable out of the street.
i am not sure how much worst this can get. can someone advise it is standard process with virgin installation?
i am currently without net and no clear help from virgin call centers on any progress.
Hope someone can help out here may be.........