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AJG3
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5 Months for a Re-Pull/ Total Loss?

Phone line down, broadband down, interactive TV services down. Engineer came out and confirmed issue between the omnibox and the pit in the street - very high noise level on the cable. Recorded it as a total loss and to pull a new cable. That was 9th June. Street was marked 10th June, and account showed an order for 11th June. Now account shows an order by 9th November! Spoke to cust services but they couldn't tell me why the delay, then put me in a queue to speak to "construction". Queue ended after 20+ minutes, ringing tone, then line dropped.

Anyone from VM able to look into this? Or am I best to cancel everything and go with a new provider?

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Gareth_L
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Re: 5 Months for a Re-Pull/ Total Loss?

Hello AJG3

I am so sorry to read the above regarding the service issues and repull date 

To be honest that date In November is a little strange 

We normally advise 8 weeks Maximum for an average construction issue 

Main delays are due to obtaining the required permits to be able to dig and repair underground

I am happy to go away and chase this up for you

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: 5 Months for a Re-Pull/ Total Loss?

Hello AJG3

I have those details now thanks for that

Let me go away and check this out for you 

Gareth_L

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Gareth_L
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Re: 5 Months for a Re-Pull/ Total Loss?

Hello AJG3

I have had an email back from a manager in your area

The Repulling of the cables has been reschedule now 

The November date was there just to keep the order active 

I will send you the new date by a private message 

Gareth_L

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