This has been hanging outside the house for over a year and we've only now found out the problem for our connection issue was faulty lines put in, nobody shows up, 3 months of this, whenever i call for an engineer none come on the day, a 6th booked for today and i know they won't turn up again, was told over the phone by a UK agent "If you want the honest truth, it's because you've only got broadband" what does that matter? even if i had a phone service, they should be out to fix this appalling line that i've had to put insulation around and then wrap in a bag, every call centre now is an Indian one that LITERALLY walks me around in circles, to places that say i need to go and call XYZ number which ends up being the SAME THREE NUMBERS!, why is it so hard to get good service? thinking of just moving to community fibre if i can't get it sorted today.
Oh the kicker:
"We can't give you a discount or refund for the services lost till it's fixed"
Total BS.
