Just found this thread and we're in the exact same situation. Had constant reschedules since end of July, and a whole catalogue of problems even getting this far:
We had an engineer turn up once to do the indoor work before realising the outdoor work hadn't actually been done yet
We had an outdoor work team turn up, and then fail to find the T box and give up and drive off after 5 minutes
We had a site auditor (contractor) come out and say the T box was easy to find
Lots of promised dates that then slip to "definitely today" to "oh actually in 2-3 weeks" - still using a mobile wifi box for work which is really sub-par
Latest promise is 15th Dec outdoor, 22nd Dec indoor. Given assurances that it will happen this time, but faith wears thin after 4.5 months! Similarly been promised calls back a multitude of times, none of which ever happen - why do they do this? We're ostensibly down as a "priority installation" but if this priority I'd be very concerned for a low priority customer!
One of the Virgin forum team could you help me understand what's happening please? We apparently had it escalated to an area manager on Monday, but never actually got a straight answer as to what if anything came back - i.e. cause of all the delays, if the work will genuinely happen, council approvals if needed etc. Happy to pick up via DM or whatever's easiest.
Thanks, appreciate your help - though from previous experience it's not been especially easy getting actual responses from area field managers or area sales managers. Good luck in any case, hopefully hear back soon - ideally more than "yeah it'll happen tomorrow" unless that is 100% certain.