I have been waiting to have my services installed since December 2020!
Every time I get given an 'installation date' it gets cancelled on the day with a reason of 'the pre pull of the cable hasn't happened' or 'there is a problem in the road that needs fixing'.
Pre-installation team say they can't help me, Construction team say they can't help me.
tempted to start calling the 3rd party contractors directly and see if I can get answers because Customer Services is like getting blood from a stone.
I've raised an official complaint, probably pointless, but I feel out of options.