4 months no installation

[Muzam2]

I registered to get virgin media installed at my property 4 months ago. Multiple install dates and multiple re pull dates and multiple customer service calls later, there is no connection. Abruptly I get a call after being promised an installation at the end of this month that my account has been disconnected with no prior notice and no explanation. Just a call center employee who knows absolutely nothing. This is simply the worst possible service ever. What is going on here? Now I am going to register for a new account only to get some answers. Because apparently I can't even complain if my account has been disconnected. This is a shambles.

[jbrennand]

See my post on this here...
_______________________

https://community.virginmedia.com/t5/QuickStart-set-up-and/Failure-to-install-wifi-since-nov-15th/td...

[Natalie_L]

Hi Muzam2, 

Welcome to the Community and thank you for posting.

I am very sorry to hear of your experience with the installation of the services, I appreciate this must be frustrating. 

In order to understand why the order has now been cancelled, I will need to take a look from our side. To do this, I will pop you over a private message to the purple envelope on the top right of this page. 

Speak soon,