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4-5 times daily disconnections (wired and wifi)

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s71rl2
On our wavelength

‎26-09-2021 13:50 - edited ‎26-09-2021 13:56

Frequently throughout the day the wired PC's and devices linked by WIFI show no connection, this begun Thursday morning.

Using the "Virgin Media What do you lights mean" would suggest everything is fine.

When this just happened I tried to login to the SH2 to get the network logs but was unable to on a wired device! It was only after restarting the SH2 and all connectivity had resumed that I was able to login and get the details.

(I will create a BQM monitor today to track going forward)

Network Log

First TimeLast TimePriorityError NumberDescription
26/09/2021 12:37:06 GMT26/09/2021 12:37:06 GMTError (4)68010302DHCP WAN IP - XX.XX.XX.XXX
26/09/2021 12:36:13 GMT26/09/2021 12:36:13 GMTWarning (5)66050310Auth Success - Web login successful.
26/09/2021 12:36:03 GMT26/09/2021 12:36:03 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
26/09/2021 12:34:20 GMT26/09/2021 12:34:20 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
26/09/2021 12:33:52 GMT26/09/2021 12:33:52 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
26/09/2021 12:33:30 GMT26/09/2021 12:33:30 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
26/09/2021 12:31:28 GMT26/09/2021 12:31:28 GMTWarning (5)84020200Lost MDD Timeout
26/09/2021 12:31:28 GMT26/09/2021 12:31:28 GMTWarning (5)84020200Lost MDD Timeout
26/09/2021 12:31:28 GMT26/09/2021 12:31:28 GMTWarning (5)84020200Lost MDD Timeout
26/09/2021 12:31:27 GMT26/09/2021 12:31:27 GMTWarning (5)84020200Lost MDD Timeout
26/09/2021 12:31:27 GMT26/09/2021 12:31:27 GMTWarning (5)84020200Lost MDD Timeout
26/09/2021 12:31:27 GMT26/09/2021 12:31:27 GMTWarning (5)84020200Lost MDD Timeout
26/09/2021 12:31:27 GMT26/09/2021 12:31:27 GMTWarning (5)84020200Lost MDD Timeout
26/09/2021 12:31:27 GMT26/09/2021 12:31:27 GMTWarning (5)84020200Lost MDD Timeout
26/09/2021 12:31:22 GMT26/09/2021 12:31:22 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync
26/09/2021 12:31:21 GMT26/09/2021 12:31:21 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17
Power Level (dBmV)5.475.545.525.585.645.475.335.38
RxMER (dB)38.2638.2638.2638.2639.4038.9839.4039.40
Pre RS Errors356316308301320294301290
Post RS Errors320293299288308279284287

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID2341
Frequency (Hz)39400000326000002580000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation16QAM16QAM16QAM16QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)46.2546.0046.0046.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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s71rl2
On our wavelength
In response to jbrennand

‎28-09-2021 17:35 - edited ‎28-09-2021 17:35

Hi .@Tom_F So since I reported the issue wouldn't you believe it no disconnects . . . 

I have an engineer scheduled to visit on Saturday, if you look at my BQM over the last few days except for some random loss of connection in the early hours it looks ok? If I get to Thursday evening and there is no re-occurrence I can cancel the appointment, or would it be better to still try and swap out?

(Also a cheeky tag to .@jbrennand for the BQM)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3adc618063924db840f001ba8e92458cfd6289be

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Zach_R
Forum Team
Forum Team
In response to s71rl2

on ‎30-09-2021 18:34

Hi @s71rl2,

Thank you for the update. I'm glad to hear that your services seem to have improved.

If you've decided to proceed with the engineer visit, please do let us know how it goes and if you need any further support from us.

Thanks,
 


Zach - Forum Team
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