360 coaxial cable doesn’t fit

[Cdrew]

So I just opened my QuickStart package to set up my internet and 360 box but the TV coaxial cable doesn’t seem to fit the box. Have I been sent the wrong cable?

[Cdrew]

 

[Graham_A]

Check through all the packaging that the equipment came in.  There should be a short adapter cable in there, often missed if tucked away in a crevice.

[Cdrew]

Hi Graham, 

The diameter of both the male and female heads appear to be the same size. So I can’t push them together? 

 

[Graham_A]

@Cdrew Please refer to my edited post at message 3.

[Cdrew]

Hi Graham,

I’ve triple checked the packaging to no avail. Do you know if I can order an adapter to be sent? Do I have to speak to customer services? 

[Graham_A]

@Cdrew I have asked the VM Forum Team staff to respond as soon as possible so that they can get this resolved for you.  They should respond here later this evening or tomorrow.

[Cdrew]

Thank you for your help

[Matthew_ML]

Hey Cdrew, thank you for reaching out and a warm welcome to the community, I am sorry you got sent the wrong size cabled.

I am going to send you a PM, so we can get to the bottom of it.

Please look out for the purple envelope. Thanks 

[Cdrew]

Hi Matt,

Not sure I’ve found your message today about the missing adapter. Could you please send it again?