I’m currently using a V6 box which has several faults and has been diagnosed by a Virgin engineer as having a failing Hard drive. I was basically advised that it needed to fail before anything more could be done.
I found that unacceptable and as my contact was due to expire I contacted the retention team
It was at their suggestion that if I renewed my contract they would send out a new box as part of that agreement. Instead I just have a remote and software update that is never going to resolve a failing Hard drive
I’ve lost all of my recorded library and still have a faulty box
Oh gosh, I am so sorry to hear your V6 box has a failing hard drive and that you've lost all of your recorded library. That's not good at all. I understand your frustrations completely.
I am going to send you a private message now so that I can take a look at your account and see what can be done about your faulty V6 box. Please look out for the purple envelope on the top right hand side.