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350 down to 9

I’m paying for vivid 350mbps only getting 9mbps router is in the living room go in kitchen lose broadband signal go upstairs in my sons room lose broadband signal they got a PS4 each can’t play online soon as I had broadband fitted had 350mbps and told me will get it around the house after a couple of days been going down each day I’ve been rebooting calling help line saying it’s all working but my speed test says different not a impressed at all

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Re: 350 down to 9

You cannot measure broadband speed with any WiFi device, ISPs only guarantee their speed with Ethernet connected devices. WiFi is susceptible to much interference from various sources. I suspect due to the time of year there are many devices using WiFi in your area. There is a very good sticky on the board about getting the best from WiFi. 


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