on 19-04-2022 17:16
3 months ago I signed up for VM internet and TV.
Today, I still have not been connected. Apparently there is some preinstall work that needs to be done. I am told every time I contact VM (at least 1x per week) that the preinstall work will be done "Tomorrow"
But of course, it never is
How do I get a proper install date - how do I find out what is blocking the install? I need the connection for work and am unable to do so whilst VM screw me around and disappoint me everyday.
on 19-04-2022 17:17
19-04-2022 18:11 - edited 19-04-2022 18:12
It's just about impossible to get a reliable date, but you could try Pre installations 0800 052 1734
on 19-04-2022 19:01
Hi @EPicLURcher
I see from your post <<< here >>> that you've been given the number for the construction team and now have a surveyors appointment tomorrow.
Please update this thread with how you get on as it will help forum staff (and possibly other customers) if a follow up is needed.
on 21-04-2022 19:56
Hi EPicLURcher,
Thanks for your post and welcome back to the community!
Sorry for the delay with the installation, can I ask has the appointment gone ahead as planned?
If so what has been advised?
Thanks,
on 21-04-2022 21:51
Hi
on 23-04-2022 12:15
on 23-04-2022 12:16
on 23-04-2022 20:29
Yep. It really did nearly a year. I know it is hard to believe. I wish I was joking but I'm not. Like you said they are not transparent. They do not keep you updated at all. It doesn't matter how many times you call because the call centres abroad just seem to repeat from a script. Even on this forum I have been told by the virgin media moderators that there is nothing they can do.
on 25-04-2022 20:38
Hi EPicLURcher,
I am very sorry about that and do agree that you should not have been left in the dark.
I've popped you over a private message so I can take some details and help. Please do find my message over at the purple envelope.
Thanks