Ordered VM for new house on 10th November, with install booked for 29th November.
Install team showed up, but couldn't install due to a blockage. Kier have been out multiple times, but blockage is in the carriageway and therefore needs council permit to close the road for the works. Apparently this was requested before Xmas but declined by the council (unsure why). Kier have been back since to take more photos and resubmit the request to the council.
VM keep booking in an install team to attend, the team arrive and then can't install because the blockage has not been resolved.
2 of us work from home 5 days a week with no internet since we moved in. Hotspotting from mobiles = huge data use and unstable connection during video calls. This is not sustainable.
Every time we phone VM, we speak to multiple people, explain the situation countless times, and get no update. No one in this company seems to understand what is going on.
Infuriated that this has no end date. Who do we have to speak to to move this forward?
Get a new provider don’t waste your time. I’ve had a similar issue and have 1st hand experienced how bad VM is with customer service. I’m sure calls aren’t recorded because it’s like a game bro by passed around on the phone. I’m sure this has been reported to ofcom, I checked trust pilot and all customers seem to say the same about VM