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200meg upgrade from 100meg time

Hello, 

I placed an order to upgrade from 100meg to 200meg on my home broadband. Just wanted to ask how long this process usually takes? and If I need to reboot my Superhub 3 etc?

I have received an order confirmation. c

Many thanks 

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Alessandro Volta
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Re: 200meg upgrade from 100meg time

Reboot the Hub using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then check your speed again.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Very Insightful Person
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Re: 200meg upgrade from 100meg time

Whats the logic?
Why switch and unplug and why 5 minutes?

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Re: 200meg upgrade from 100meg time

Is there any harm in it ?

 

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: 200meg upgrade from 100meg time

Many thanks, I will try this when I get home and respond once done.
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Re: 200meg upgrade from 100meg time

there is no harm in dressing in a pink dress, standing on one leg, and singing barbie girl. That doesn't mean its going to do anything 🙂

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Re: 200meg upgrade from 100meg time

Hi,

I followed your steps but can confirm my max rate is still listed as 117000047 in the config settings.
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Re: 200meg upgrade from 100meg time

Hi mrcthulhu82

 

Welcome to the Community and thanks for posting. 

 

Our apologies for the delay in response and to hear there has been some problems since the upgrade. 

 

I have tried to locate your account via the Community details but unfortunately this has not been possible. 

Are you able to confirm if you are now receiving the upgraded speeds? 

If not please do let me know and I will assist further. 

 

 

 

 

Nat
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