Menu
Reply
mrcthulhu82
  • 3
  • 0
  • 0
Joining in
266 Views
Message 1 of 8
Flag for a moderator

200meg upgrade from 100meg time

Hello, 

I placed an order to upgrade from 100meg to 200meg on my home broadband. Just wanted to ask how long this process usually takes? and If I need to reboot my Superhub 3 etc?

I have received an order confirmation. c

Many thanks 

0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
261 Views
Message 2 of 8
Flag for a moderator

Re: 200meg upgrade from 100meg time

Reboot the Hub using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then check your speed again.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Anonymous
Not applicable
254 Views
Message 3 of 8
Flag for a moderator

Re: 200meg upgrade from 100meg time

Whats the logic?
Why switch and unplug and why 5 minutes?
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
248 Views
Message 4 of 8
Flag for a moderator

Re: 200meg upgrade from 100meg time

Is there any harm in it ?

 


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
mrcthulhu82
  • 3
  • 0
  • 0
Joining in
246 Views
Message 5 of 8
Flag for a moderator

Re: 200meg upgrade from 100meg time

Many thanks, I will try this when I get home and respond once done.
0 Kudos
Reply
Anonymous
Not applicable
219 Views
Message 6 of 8
Flag for a moderator

Re: 200meg upgrade from 100meg time

there is no harm in dressing in a pink dress, standing on one leg, and singing barbie girl. That doesn't mean its going to do anything 🙂
mrcthulhu82
  • 3
  • 0
  • 0
Joining in
206 Views
Message 7 of 8
Flag for a moderator

Re: 200meg upgrade from 100meg time

Hi,

I followed your steps but can confirm my max rate is still listed as 117000047 in the config settings.
0 Kudos
Reply
Natalie_L
  • 2.66K
  • 120
  • 231
Forum Team
Forum Team
151 Views
Message 8 of 8
Flag for a moderator

Re: 200meg upgrade from 100meg time

Hi mrcthulhu82

 

Welcome to the Community and thanks for posting. 

 

Our apologies for the delay in response and to hear there has been some problems since the upgrade. 

 

I have tried to locate your account via the Community details but unfortunately this has not been possible. 

Are you able to confirm if you are now receiving the upgraded speeds? 

If not please do let me know and I will assist further. 

 

 

 

 

Nat
0 Kudos
Reply