3 weeks ago
I placed an order to upgrade from 100meg to 200meg on my home broadband. Just wanted to ask how long this process usually takes? and If I need to reboot my Superhub 3 etc?
I have received an order confirmation. c
Reboot the Hub using this method ...
Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.
Give it a good 5 minutes put the plug back in and switch the Hub back on.
Allow the Hub a few minutes to fully restart then check your speed again.
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Is there any harm in it ?
2 weeks ago
Welcome to the Community and thanks for posting.
Our apologies for the delay in response and to hear there has been some problems since the upgrade.
I have tried to locate your account via the Community details but unfortunately this has not been possible.
Are you able to confirm if you are now receiving the upgraded speeds?
If not please do let me know and I will assist further.