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Sshogs
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2 months still not connected

Been waiting since June 24th to get Internet.. 

 

Been told there was a blockage,  which was cleared.. then another blockage..

 

Had the install date changed 5 times, no communication from virgin.. 

 

The external team date changes daily.. gets to the main I shall date and that changes again...

call up virgin staff ask for an update and get nothing.. raised 3 complaint and virgin close them without resolving the issue 

.

Tom_F
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Re: 2 months still not connected

Hi Sshogs, thanks for getting in touch.

 

I'm really sorry to hear you've been waiting for an installation for so long, I can understand that numerous delays will make this extra frustrating. 

 

Please get back to me via PM (the purple envelope) and we'll see what we can do to help push things along.

 

Tom 

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