Hi
We originally had our installation date booked in for 13th March - since then there have been a number of excuses for delays, the most recent being that there is a wait for the wayleave form.
I have now been told that if the form is not filled out by the land owners of the adjacent property then my installation will be cancelled, this will have been after 2.5 months of waiting without Internet for virgin to arrange an install.
Instead of cancelling the installation could the wayleave team put a little more effort in and give the land owner a call to discuss matters instead of just sending out letters? Or arrange for an alternative route to the property?
Failing that, please can you advise how much compensation we will receive if virgin do not complete the installation in breach of your contract, especially as I have had to pay extra to upgrade my mobile contract to work as a hotspot in the mean time. We can then put that money towards a BT contract who would be able to provide their services within weeks, not months, as they already have a cable leading to the house.
Looking forward to hearing from you.
Kind regards
Michael