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johnasimmons
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1gb for London

Does anyone know when 1gb speed will be available in London (London NW1)?

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nodrogd
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Re: 1gb for London

VM don't release firm dates for upgrades. A sure sign that they are on the way is the cabinet upgrades, which involves swapping out all the cabinet equipment (amps, tap blocks & splitters) with kit that is DOCSIS 3.1 capable. This upgrade takes the network down for 6 to 8 hours & is usually accompanied by a letter through the door a few days prior. If you have had the upgrade, then the new speeds are pretty imminent.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Roger_Gooner
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Re: 1gb for London

VM looks as if they are on track to upgrade the whole network to DOCSIS 3.1 (and Gig1) by the end of 2021, so only about six weeks to go.

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Paulina_Z
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Re: 1gb for London

Hi @johnasimmons,

Welcome back to our Community Forums! Thank you for your post! I understand that you're wanting to know if 1Gig broadband is available in your area at the moment.

After looking at your account, I can confirm that you're able to upgrade to a 1Gig service at the moment. In order to do so, you can call in on 150/ 03454541111 as we're unable to process package changes on this platform. 

Please let us know how you're getting on and if you need any further help. 

Thank you.

Paulina_Z
Forum Team



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johnasimmons
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Re: 1gb for London

many thanks Paulina 🙂
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Serena_C
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Re: 1gb for London

Happy to help!

 

If there's anything else we can do, please do get back in touch 🙂

 

Kind regards,

Serena

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