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gmgohara
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1GB Broadband Speed Availability In Bournemouth / Poole Area

Hello

I saw an annoucement at the start of August advising 1Gig Broadband was available in the Poole/Bournemouth area  https://www.ispreview.co.uk/index.php/2021/08/virgin-media-switch-on-1gbps-broadband-for-1-5-million...

Am an existing customer but when i try and order either via phone or webchat i am told it is “not available” in my area

i also spoke to a VM engineer at my neighbours property who also told me it was now enabled/live in the area and he had installed a number of this speed.

Any idea how i can resolve or who i can contact at VM

post code is BH12 5EG

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Lee_R
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Re: 1GB Broadband Speed Availability In Bournemouth / Poole Area

Hi @gmgohara thanks for posting and welcome back to our community.

I am sorry that it does not appear that Gig1 is available in your street yet.  I would like to make absolutely certain without speculating.  I am going to send you a private message.

Regards


Lee_R 

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