@Cesco wrote:
I am in the same situation as you, and we are two people working from home so they will have ours in their conscience (but I do not think they have any) if we get fired because of this (as we already received a notice regarding this). If you contact them, they always repeat the same **bleep**ty song made of false promises and **bleep**s.
OK, deep breath, think logically. VM can't be relied upon, what's plan B?
Step 1, If you're at risk of being sacked, then arrange a fix to get yourself connected - blag a connection for a couple of weeks via a neighbour, or go out and buy a 4G mobile router and SIM card, move in with a friend or relative, or persuade a colleague to let you work from their home....do whatever it takes to avoid getting fired, even if this is a stop gap. Contact your boss, explain that you've fixed the connection problem.
Step 2, speak to Citizens Advice about your employment rights.
Step 3, if step 1 is only temporary, order a more reliable connection service. Openreach connections might be slow, but they're normally good on installing in two weeks.
Step 4, come back here, and we'll explain how to give VM a well deserved pasting through the complaints and adjudication system. You may well be due significant compensation (VM often attempt to evade even that regulatory obligation) but compensation of a few quid per day won't help much if you're fired.
