Hi,
We have purchased and exchanged on a new property and are in the process of organising broadband to start for the completion date (also the date we move in). The sellers had a broadband contract with VM, so before making my order I got the following message -
A Virgin Media account already exists at this address, so we will need to delay sending your kit for 14 days while we close this account.
Due to the current situation, we are working from home and the 14 day delay would push us to look at other providers. Would it be possible to reduce this delay and align it with our completion date? Is there anything the current owners could do to help us out?
Thanks