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alesaux
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14 days delay because of existing account

I am moving to a property just three days after the current tenants are supposed to move out and end their broadband contract with Virgin Media. Before making my order, I was notified:

"A Virgin Media account already exists at this address, so we will need to delay sending your kit for 14 days while we close this account."

Would it be possible to receive my order on the day I am moving in (in 12 days)? 

Many thanks

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Christy_D
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Re: 14 days delay because of existing account

Hi there

Should be able to help you with this

I'll send you a private message for some details

Thanks

Christy


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