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Ioliver
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14 day existing account

Hello,

I have recently moved to a new address and was looking to open an account for high speed fibre broadband.

Before I can place any order I am met with the following message:

A Virgin Media account already exists at this address, so we will need to delay sending your kit for 14 days while we close this account. 

Is there no way to speed up this process? It is not feasable for myself and other tenants to wait this long and might otherwise have to look into other options such as TalkTalk and BT,

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VM-Jon
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Re: 14 day existing account

Hi ,

let me help, there should be something I can do to speed things up a little. I will drop you a private message for some more details.

thank you

Jon


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Christy_D
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Re: 14 day existing account

.


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MavD
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Re: 14 day existing account

Similar issue for me as well actually. I just bought a house and ordered Virgin Media but I will have to go back to work soon so could really do with having everything set up sooner if possible. 

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Christy_D
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Re: 14 day existing account

Hi there @MavD 

Let me take a look for you. 

I'll send you a private message to take some info regarding your issue.

Thanks

Christy


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sbstnervi
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Re: 14 day existing account

Hello,

I am in the same situation and I am wondering if the process could be shortened when ordering a broadband contract to an address with an existing account. If one you could please contact me as well? 

Thank you very much!

Sincerely,

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VM-Jon
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Re: 14 day existing account

Update to the post above - Now resolved.

Here to help! I'm an install manager helping out whilst working from home. Find out more


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