I have recently moved to a new address and was looking to open an account for high speed fibre broadband.
Before I can place any order I am met with the following message:
A Virgin Media account already exists at this address, so we will need to delay sending your kit for 14 days while we close this account.
Is there no way to speed up this process? It is not feasable for myself and other tenants to wait this long and might otherwise have to look into other options such as TalkTalk and BT,
Go to Answer
let me help, there should be something I can do to speed things up a little. I will drop you a private message for some more details.
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Similar issue for me as well actually. I just bought a house and ordered Virgin Media but I will have to go back to work soon so could really do with having everything set up sooner if possible.
Hi there @MavD
Let me take a look for you.
I'll send you a private message to take some info regarding your issue.
I am in the same situation and I am wondering if the process could be shortened when ordering a broadband contract to an address with an existing account. If one you could please contact me as well?
Thank you very much!