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klp5202
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14 day delay for Quickstart kit while existing account is closed

Hi there,

I've moved into a new flat where the previous tenants had been using Virgin for internet. They had moved out at least a couple of weeks before. However, I was prompted with a "14 day delay before Quickstart kit can be sent out while existing account is closed" message.

Now, even though I have already signed up with Virgin, I may have to reconsider and switch to another provider, as we will need internet ASAP during this 'work from home' period.

There may be an easy fix here, especially as the previous tenants have moved out several weeks before. My question is: can the process of sending out the Quickstart kit be sped up?

(Perhaps, Christy can help, as she has done so previously with clients who had the same issue)

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Christy_D
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Re: 14 day delay for Quickstart kit while existing account is closed

Hi

I should be able to help you with this yes.

I will pop you a private message to take your details and see what we can do

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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