Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
70 Views
Message 1 of 2
Flag for a moderator

14-day delay due to existing account

Hi Virgin team, my wife and I will be moving into our new home on 3rd December and we would like to get Virgin Media M200 broadband. However, when trying to sign up, we received a notification advising that there would be a 14-delay in setting up as there is an existing account at the property. We want to try and avoid this delay as we are both working from home due to COVID and require broadband from 3rd December, but at the same time we don’t want the existing homeowner’s account to be deactivated before she moves out on 3rd December. Can you please advise regarding this? Many thanks. Best wishes, Chris Chilton

0 Kudos
Reply
Highlighted
  • 702
  • 87
  • 115
Forum Team
Forum Team
68 Views
Message 2 of 2
Flag for a moderator

Re: 14-day delay due to existing account

Hello @chrischil 

I should be able to help you speed this up.

I will pop you a private message to take your details.

Thank you 

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply