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stevehaseler
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14 day delay Virgin already at new house

I am moving to a property on the same day the former occupants are moving out,  but they have an existing broadband contract with Virgin Media. So before making my order, I was notified:

A Virgin Media account already exists at this address, so we will need to delay sending your kit for 14 days while we close this account. 

I am not a Virgin Media user now but I really want to choose Virgin as my broadband supplier. However, I am disappointed by this 14-day hiatus where I have no access to WiFi! As I will be working from home soon, I really hope I could get the kit ASAP.

I wonder if there's anything I could do, or anything the current occupants could do to help me out?

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Christy_D
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Re: 14 day delay Virgin already at new house

Hi there

I should be able to help with this 

I'll pop you a message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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