I had a message giving me the option of changing my instal date and receiving a £100 bill credit for doing so, which I did. Bit since then my install date has even pushed back and I can't see any indication of the £100 credit. Would this have been lost as its not the same install date, even though is was VM that didn't realise I needed a new cable?
Installations where a new cable is required are frequently pushed back, sometimes by months. Billing doesn't start until the connection is in and working, and that is when you should see the credit. But make sure you keep a record of the offer.
As advised by the very helpful jpeg1 - the billing will start once the connection is in and working and this is where the £100 credit would be applied.
Thank you. Although I'm not sure when that will be as it doesn't look like I'm getting the new line today which means no connection on Friday and app doesn't work so can't see what's happening with installation. Not having a good start with VM
Installation is partly done. Going off next doors until they can dig up the road. £100 credit not seen yet though but have only been up and run in a couple days
I'd be happy to take a look into your account and just make sure this credit is noted on the account.
I'll send you a PM now so we can look into this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
