back in September 2022 we had someone doing some work in what they call the coach, the box were all the wires are in your street. Later that day our internet went rubbish then great and so on. Phoned vm told them what happened, and they sent a signal to the hub, extremely long story cut shortish weeks later and loads of turn off, reset, more signals we got an engineer and he checked and got it all in the green. He said any problems and it's in the coach box. Next day intermitted internet. Phoned and yet again another signal. Again short version 4 technicians and a senior technician later, new hub, cables, connections and yep still got the problem. List of complaints since September 2022 till jan 2023 all from intermitted internet,
Call staff, not listening x2 and 1 senior manager. How do i know i asked what was i on about, oh err, yeah enough said.
Call staff put phone down when i spent 10 mins explaining the problem then he asked, so how can i help, reply, told you the problem you tell me, line goes dead.
Call staff constantly talking over me
1 technician did not turn up, that's sorted out, ty.
Now when i made a complaint about that person who put the phone down on me vm resolve team answer was, complaint staff conduct answer technical help provided. How???
Have phoned vm well lost count but many times and in fairness the call staff are very good and do try to fix the problem but i do wish they would listen.
- So now i have to wait till 8th feb for a repull which will take me over 4 months of having the same fault, My kids so love vm, with there will it won't it internet glitch tv channels and can i phone before it cuts off or if iam lucky i get an echo on the phone just in case i forgot what i just said.
- I have emailed vm resolver team twice once only being today but i could do with a chat with them.
- Hope all issues shall be sorted sooner than later, honestly had enough now.
