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wrong price after update new package

Hello everyone,

today I spoke with a guy for upgrade my broadline because was impossible to follow my lessons online. I change my package for 48£  per month on a 18 months contract (63£ ongoing price) with no set up fee. Sound great. But now I received an email with the next bill at 74£ per month (plus 17.97£ of fees extra for the first month). I took a picture of the chat where the guy told me about the price and of course was NOT 97.97£. What can I do now? Talk with someone in virgin media is really difficult!

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Re: wrong price after update new package

Hi Lupetta2i, 
 

Thanks for your post and welcome to our community. 

I'm very sorry to hear that the wrong price was applied after changing your package, I can assure you this isn't the level of service we aim to provide. 

 

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

I've had a look at the back end of things from here and it seems as though you've since been in touch with the team who are sorting this out for you. 

Do keep us posted if you need any further assistance from here. 

Emma_C - Forum Team
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