Menu
Reply
chazram69
  • 1
  • 0
  • 0
Joining in
150 Views
Message 1 of 4
Flag for a moderator

wifi

Please can someone help me this is driving me mad.

my Wi-Fi keeps dropping, we have done all the necessary checks etc but still no joy can anyone from virgin help me  

0 Kudos
Reply
lotharmat
  • 2.54K
  • 189
  • 462
Trouble shooter
134 Views
Message 2 of 4
Flag for a moderator

Re: wifi

What checks have you done?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
jbrennand
  • 24.03K
  • 2.54K
  • 4.36K
Very Insightful Person
Very Insightful Person
108 Views
Message 3 of 4
Flag for a moderator

Re: wifi

Are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What are the various Hub lights showing/doing when this happens?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Martin_N
  • 5.6K
  • 234
  • 322
Forum Team
Forum Team
40 Views
Message 4 of 4
Flag for a moderator

Re: wifi

Hi chazram69,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your broadband service. 

 

I have been able to locate your account and have ran some checks. It looks as though there is an issue located for the hub. 

 

I made an adjustment to the hub to see if this helps. Please do let us know if this improves the service. 

 

^Martin

0 Kudos
Reply