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Cameron17_
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wifi

We have set up a new WIFI connection with one of the new Virgin Hubs, the new connection name appears but so does the old one.

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sophist
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Message 2 of 8
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Re: wifi

Do you have any virgin WiFi boosters / power line adapters? 

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Cameron17_
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Message 3 of 8
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Re: wifi

Yes we have one booster which has been unplugged, the old connection is now coming and going but the new connection I cannot get on and under the WiFi connection it just says Virgin Media with no proper connection name 

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sophist
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Message 4 of 8
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Re: wifi

The "Virgin Media" SSID is the hostpot connection that all hubs broadcast, unless you opt out (somewhere in my virgin media).

Can you see the SSID that is printed on the bottom of the new hub being broadcast?

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Cameron17_
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Re: wifi

Yes the new SSID is being shown on all the devices in the house 

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sophist
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Message 6 of 8
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Re: wifi

so what happens when you try to connect to it?

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Cameron17_
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Re: wifi

For the past half an hour it has been okay, I will let you know if anything changes thanks for your help

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Jodi_S
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Re: wifi

Hi Cameron17_,

 

Thanks for posting on our community. We just wanted to check everything is still working OK with your connection and that it has been secure since your last post?

 

Let us know if you need any further assistance.

 

Kind regards Jodi. 

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