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art_vanderlay
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wifi unusable since scheduled improvements in area

Hi there

We had a scheduled improvement in our postal area (Birmingham B42) on Monday 19/4/21. The internet and tv was down for around three hours whilst improvements were made. However since then our wifi has been virtually unusable. Web pages take an age to load or timeout and videos are constantly buffering. The wired connection is fine and at full speed.

Prior to the improvements the wifi ran flawlessly.  Have also rebooted the modem several times.

I would be grateful if you could look into this.

Cheers

Art

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lotharmat
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Re: wifi unusable since scheduled improvements in area

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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art_vanderlay
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Re: wifi unusable since scheduled improvements in area

thanks for the reply

Cable ModemEuroDOCSIS
Serial Number2HA42BUV23CDE
Boot Code Version2.3.0beta7
Software VersionV2.39.02
Hardware Version2.00
CA KeyInstalled

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)139000000 HzLocked
Ranged Upstream Channel (Hz)60300000 HzSuccess
Provisioning StateOKOperational

 

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8139000000 Hz 147000000 Hz 155000000 Hz 163000000 Hz 171000000 Hz 179000000 Hz 187000000 Hz 195000000 HzLocked Locked Locked Locked Locked Locked Locked Locked1 2 3 4 5 6 7 8QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM2566.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=17 I=12J=171.6 dBmV 1.6 dBmV 1.2 dBmV 0.4 dBmV 1.5 dBmV 1.2 dBmV 0.7 dBmV 0.0 dBmV41.4 dB 41.4 dB 41.4 dB 41.3 dB 41.4 dB 41.4 dB 41.4 dB 41.4 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream  US-1 US-2 US-3 US-42.0 2.0 2.0 2.01 4 3 260300000 Hz 39400000 Hz 46200000 Hz 53700000 HzSuccess Success Success SuccessQAM64 QAM64 QAM64 QAM645120000 5120000 5120000 512000064 64 64 6450.8 dBmV 49.0 dBmV 49.8 dBmV 50.5 dBmV0 0 0 00 0 0 00 0 0 00 0 0 0

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Upstream Burst  Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)16QAM QPSK 16QAM 64QAM 64QAM 16QAMOff Off Off Off Off Off56 640 384 104 104 104652 0 0 716 716 7160 5 5 10 16 516 34 34 81 223 860 0 0 3 xxxx xxxx8 48 48 8 8 8Fixed Fixed Fixed Short Short ShortOn On On On On On

Modulation Type
Differential Encoding
Preamble Length
Preamble Value Offset
FEC Error Correction (T)
FEC Codeword Information Bytes (K)
Maximum Burst Size
Guard Time Size
Last Codeword Length
Scrambler On/Off
 
 
 
 
 
 
 
 
 
 

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEU DOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID6176
Max Traffic Rate117000047 bps
Max Traffic Burst42600 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID6175
Max Traffic Rate10500047 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bps
Scheduling TypeBestEffort

 

Cheers

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Gareth_L
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Re: wifi unusable since scheduled improvements in area

Hello art_vanderlay

I can see that you still have the old Superhub

I am happy to send out a new hub if you like 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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Gareth_L
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Re: wifi unusable since scheduled improvements in area

Thankyou for your patience art_vanderlay

Can you please let us know how the service is once you have received the new hub 

Gareth_L

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