Virgin Media Community

[handman]

I am having problems with my wifi signal it keeps dropping even though I am sat 3 feet away from my router and nothing inbetween I have 2 outdoor security cameras front and back garden that no longer connects to the wifi because the signal has dropped cameras have been installed for at least 5 years so no problems up untill last week when they went off line 

bought the cameras into the house and will connect no problems the minute I am outside they go off line I have 2 wifi pods installed to boost the signal but still no luck 

its only a small house about 20 years old so not thick walls can't see anything different blocking the signal the router is insight of my front  door which is about 15ft away with a clear view and pod this side of the front door but camera just looses wifi the minute I step out of the house and even my phone only shows 1 bar on  wifi signal anyone got any ideas what could be causing this I have the hub 3 its about 6 years old is that loosing my wifi

tahnks for any replies

[jbrennand]

As its a Hub3 you could try this and see if it sorts it...
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Go into the Hub’s settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or the“Smart Wifi” box and save settings.  May be different pathways and wording on the 3 Hub types
Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's.  Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Handman_2 & Handman_5)

Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want each device to connect to… individually from the "available networks" list on each of your devices. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber or “specialised” devices can only use this one. 

You should also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference. I suspect your cameras are 2.4 only and something has started to interfere with the channel you have them on - the Analyser App will reveal if thats the situation

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

[handman]

Done everything you said separated 5G  and 2.6g signal looked better on my phone outside but my WiFi pods won’t connect this is how my problem started camera and pod stopped working Virgin sent me new pod all connected fine when it arrived then old one started working as well but camera still would not connect to WiFi reset all my plugs and lights that work with WiFi / Alex all working fine except WiFi pods I suppose the next step will be factory reset on router unless you have any other idea 

[legacy1]

send the pods back use hub in mode mode and get your own wifi router with 1Gb ports

[Adduxi]

Pods do not work with a split SSID.  They only work with the Hub set to factory settings. 

[Kath_F · Accepted solution]

Hi handman, 

Thanks for taking the time to post about your issues in the Community. ⭐

We're sorry to hear you've been having an issue with intermittent issues on your connection. 

Taking a look at things this end, I can see all is looking well with the Hub in terms of power levels, uptime and time outs. There are no faults open that may be affecting you either. 

As you've mentioned the issue is with the WiFi coverage, I've done some deeper checks on this. 

There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: WiFi Help.

The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following: 

• Out in the open
• Next to the TV not behind it
• Away from large bodies of water (e.g. fish tanks)
• Away from baby monitors and cordless phones
• Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.

If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here.

Finally, with the WiFi pods, there are some requirements. 

• The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode' 
• Channel Optimisation must be left on 
• The SSIDs must be the same and broadcast enabled 
• The SSID must be password protected 
• The Passphrases of the SSIDs must match

As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home.

Please keep us posted on how you get on. 

Thanks,