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wifi problem

Hi my wifi keeps dropping out all the time and booting all sorts of devices off and we keep having to re enter passwords on all these devices including phones , xboxs , alexa and pc keeps saying no internet this is happening all the time and i have done all the online tests including resetting with no fix

can anyone help as every time i ring the call center i spend an hour on the phone and get cut off

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Alessandro Volta
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Message 2 of 12
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Re: wifi problem

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.


My Broadband Ping - 26_Aug_2020

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Alessandro Volta
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Message 3 of 12
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Re: wifi problem

Are your wired connections also dropping?

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Message 4 of 12
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Re: wifi problem

Hi no wired connections are not dropping

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Message 5 of 12
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Re: wifi problem

All connection have been checked as we had an engineer come and sort everything out last week when we had no internet due to another problem but this problem was doing this before and is still doing it now we have also checked online for problems in our area and comes back with nothing also my neighbors is fine it is just wifi connections

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Alessandro Volta
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Message 6 of 12
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Re: wifi problem

If it's only wifi dropping and not wired connections then the connection as a whole is not going down

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Message 7 of 12
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Re: wifi problem

The wifi connection goes down as a few devices loose connecting to the router at the same time

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Alessandro Volta
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Message 8 of 12
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Re: wifi problem

What hub do you have?

You can try and optimise the wifi (splitting the bands, changing to a less congested channel etc etc), failing that you'll need to invest in a better router or mesh system to improve you wifi coverage and connectivity.

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Message 9 of 12
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Re: wifi problem

its the hub 3 ive got no more connections than when i got the router and it used to work fine so surly the router is failing ?

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Alessandro Volta
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Message 10 of 12
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Re: wifi problem

Not necessarily. It doesn't take much for wifi to get knocked out, especially on cheap ISP kit.

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