Virgin Media Community

[alchizzy]

where to order wifi pod

my original one has never connected

online chat will not connect? 

[Matthew_ML]

Hey alchizzy, thank you for reaching out and I am sorry you are having some issues with trying to order a pod.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

[alchizzy]

tplink axe75 6e  router

now sorted

much faster than hub in router mode and better signal

[Adri_G]

Hey alchizzy, thanks for the posts and updates.

Glad to see you're happy with your new 3rd party equipment, could you please let us know if you had any assistance with your WiFi pod (fix or replacement) or would you like to send it back?

Please, let us know and we're happy to advise further.