Virgin Media Community

[alchizzy]

i have a wifi pod that came free with my hub4 i gig

it has never worked

always flashing white lights

even with a reset modem

anyone any idea how to swap this??? every time i ring up i get put on hold and disconnected

[Ashleigh_C]

Hi there @alchizzy 

Thank you so much for you post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced these issues with your Pod. Can I just check have you been able to run troubleshooting test via the help page online here? 

[alchizzy]

i have ran every test going
every reset going
took it to my sons house with no luck on his hub (poss linked to my hub???)
it has never worked from day 1

[jbrennand]

It wont connect to your Hub (and son's) unless is is "activated" onto your account. Call and see if that been done correctly.

Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Pod serial numbers/MAC addresses off the barcode stickers and also your account number

[alchizzy]

tnx for that -decided to get a wifi 6e router-and mesh network-sod it

[Martin_N]

Do you still require assistance with the WiFi pod alchizzy?

^Martin

[alchizzy]

no thanks

i bought a good wifi 6e router