Virgin Media Community

[alchizzy]

ok-plug and play it says

white light on pod just keeps flashing white

been plugged in for 30 mins

will not connect to hub

hub has latest firmware

any ideas??

[jb66]

I'm at a loss how it's possible to just be plug and play, how on earth does it know what your SSID and password is? 

[alchizzy]

maybe linked to mac of router

it says it downloads settings

[jbrennand]

alchizzy...

As the Pods are "new" to VM - so most of the usual customers who help on these fora wont have them, therefore you may just have to hang on a bit longer in here until someone who is familiar with them, comes by.

(apologies to jb66 if you do have them 🙂 )

[alchizzy]

and my hub software has rolled back for .21 to old .09 also

not a good sign

its now old 01.02.048.09.EURO.PC20

last night was 01.02.065.21.EURO.PC20

[-tony-]

my hub4 is on 01.02.065.21.EURO.PC20 - afaik you need that for the pods to work

you could try a full reset to see if that pulls the new firmware back down - if not you need VM to push it

[alchizzy]

been on phone 1 hour and 41

getting error their end

would not commit to say 09 will not work the pod and v21 needed

why would my modem roll back grrrrrrrrrrrrrrr

pain

they said 3 to 4 days to fix

done a full reset via power down and also pressing hub button

i can see a new modem being ordered

[jb66]

Isn't there an alternate wps or ethernet setup? 

[apj_uk]

Hi,

I am in the same boat. I noticed that the new firmware ( 01.02.065.21.EURO.PC20 ) removed my separate 2.4 & 5ghz channels that I had previously setup and it had also reactivated the dreadful Smart Wifi channel optimisation setting.

Aidan

[gary_dexter]

A new hub will still come with the generic baseline firmware on it and require updating still