Virgin Media Community

[ne]

We’ve upgraded
your home WiFi.


Hello Bern,

We’ve been busy upgrading our Intelligent WiFi tech to give you our most reliable WiFi experience with your Hub 3.

The good news is this new-and-improved WiFi is now live in your home, at no extra cost.



Here’s what it means to you:


WiFi you can really rely on


We’ve built on the original Intelligent WiFi tech to make sure your gadgets are on the right frequency they need to do their thing. The new update looks at your WiFi use over the past few days at different times of the day to make sure everything’s in tip-top shape. This means a faster and even more reliable WiFi connection, especially if your devices move around a lot.


And here’s what’s coming soon:


Keep more devices whizzing around faster


With so many devices gobbling up your WiFi at the moment, things can get a little busy. Our latest update helps your data-hungry gadgets dodge WiFi traffic to keep things moving along and prevent those pesky WiFi drops.


Enjoy!
The Virgin Media team

so what have you broken with my dads wifi???
i had set it myself best chn etc...and now its slow

so, in detail, what have u actually done/broke, rather than the drivel email above that you emailed me???

[Tronn206]

I;ve also just received the same email. Logged into my hub 3 and couldn't see anything different.

[spudms]

Got the same email and my WiFi has been absolutely rubbish most of the day.

[Tudor]

Will not see anything different, except perhaps a worse service, unless you “invest” in using the new “plume” WiFi pods.

[sayekm]

Everyone received that same email..

It's a waste having high speed internet service and relying on the Virgin router for Wi-Fi. Honestly just £50 will make it so much better and you will look back at this and tell yourself why did I wait so long 😉

[Tudor]

Horses for courses, some people actually do find the VM hubs adequate, but a large number invest in their own equipment. I use a Ubiquiti Dream Machine Pro router, managed switches and Wireless Access Ports, considerably more than £50.

[sayekm]

LOL you using state of the art equipment and you was happy to invest in it. But £50 TP-Link router will make the Wi-Fi much more stable

I agree the hub3 is adequate for most home.. it was for me about 3 months 😊. I have few family members on M100 & M200 and using the hub3 Wi-Fi. They do complaint about it but they still loyal to the hub3. 

[Pingouin]

>at no extra cost.

Presumably ignoring the customary yearly 10% (= 5 times inflation) price increase.

I had the same email and noticed no difference whatsoever. I'm still using the Virgin hub because I do not want to have yet another device in my lounge because it would have to justify its cost, its electricity consumption, and I wouldn't know where to setup an extra router.

I still had the hub v1 until last year, and the only difference I noticed is that the domain blocking option is gone from the v3 GUI.

[BoneMatrix]

Ditto for us as well... email yesterday claiming "...we’ve upgraded your WiFi, at no extra cost"... Really? 🤔 

Logged into SH3, firmware and settings unchanged, so what are the VM Market goons playing at?... 😠

Seems to me this constitutes "deceptive marketing" practices!