Virgin Media Community

[Pa600]

Hi all,
For about two months now I've been experiencing wifi drop outs. The only way to get it back is to turn off and on again then it may last a day if I'm lucky and then it will happen again.

I've reset to factory settings more than once and nothing changes. I've contacted support via chat several times but there absolutely useless. One of them said they've made some optimizations but that hasn't worked.

I'm almost certain the problem is the router as nothing has changed same devices are been used no new devices. It's been faultless up until a couple of months ago.

any help would be appreciated.

[carl_pearce]

---

@Pa600 wrote:

Hi all,
For about two months now I've been experiencing wifi drop outs. The only way to get it back is to turn off and on again then it may last a day if I'm lucky and then it will happen again.

I've reset to factory settings more than once and nothing changes. I've contacted support via chat several times but there absolutely useless. One of them said they've made some optimizations but that hasn't worked.

I'm almost certain the problem is the router as nothing has changed same devices are been used no new devices. It's been faultless up until a couple of months ago.

any help would be appreciated.

---

Create a BQM and post the live link.

Access your HUB on http://192.168.0.1, log in, and copy/paste the 'Upstream', 'Downstream', and 'Network Log' tab data, as text (You may have to click post twice due to an error), across multiple posts as requried.

[Pa600]

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	46.8	5120	64 qam	1
2	39400000	45.8	5120	64 qam	4
3	53700000	46.3	5120	64 qam	2
4	46200000	46	5120	64 qam	3

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	4	0
2	ATDMA	0	0	3	0
3	ATDMA	0	0	12	0
4	ATDMA	0	0	4	0

[Pa600]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	3.5	40	256 qam	25
2	203000000	1.2	40	256 qam	9
3	211000000	1.5	40	256 qam	10
4	219000000	1.5	40	256 qam	11
5	227000000	1.4	40	256 qam	12
6	235000000	1.5	40	256 qam	13
7	243000000	1.5	40	256 qam	14
8	251000000	2	40	256 qam	15
9	259000000	2.5	40	256 qam	16
10	267000000	2.7	40	256 qam	17
11	275000000	2.7	40	256 qam	18
12	283000000	2.9	40	256 qam	19
13	291000000	3	40	256 qam	20
14	299000000	3.5	40	256 qam	21
15	307000000	3.4	40	256 qam	22
16	315000000	3.5	40	256 qam	23
17	323000000	3.9	40	256 qam	24
18	339000000	1.9	40	256 qam	26
19	347000000	2.7	40	256 qam	27
20	355000000	3.9	40	256 qam	28
21	363000000	4.5	40	256 qam	29
22	371000000	4.4	40	256 qam	30
23	379000000	4.8	40	256 qam	31
24	387000000	4.9	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors  

1	Locked	40.3	1452	6653
2	Locked	40.9	1191	7655
3	Locked	40.3	1400	7023
4	Locked	40.9	1249	5915
5	Locked	40.3	1517	5377
6	Locked	40.3	1767	4999
7	Locked	40.9	1414	5063
8	Locked	40.9	1371	4603
9	Locked	40.3	1357	4769
10	Locked	40.3	1207	4948
11	Locked	40.9	1436	5064
12	Locked	40.3	1302	5215
13	Locked	40.9	1213	5694
14	Locked	40.9	1698	6177
15	Locked	40.9	1724	6685
16	Locked	40.3	1232	6660
17	Locked	40.9	1327	6494
18	Locked	40.3	4005	7586
19	Locked	40.3	2507	6938
20	Locked	40.9	1269	6253
21	Locked	40.9	1326	6717
22	Locked	40.3	1462	7409
23	Locked	40.9	1485	6858
24	Locked	40.9	1387	5526

[Pa600]

Network Log

Time Priority Description

25/01/2021 16:40:13	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/01/2021 10:00:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 18:52:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 14:56:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 06:52:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 12:07:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 18:52:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 20:20:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 06:52:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/01/2021 19:13:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 01:34:14	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 20:03:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 06:57:21	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 19:02:18	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 14:19:8	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 14:02:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 14:02:39	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 14:02:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 15:09:30	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/01/2021 03:55:37	notice	SW download Successful - Via NMS