Virgin Media Community

[jloach-smith]

Haven't been with virgin long but our WiFi signal keeps dropping in and out. Getting notifications from Google Nest cameras that they're offline throughout the day and night.

The Virgin connection point on the street is directly opposite the house over the road. 

[gary_dexter]

Do wired connections also drop?

[jloach-smith]

Only have a Sonos boost and Yale house alarm hard wired and they don’t really say if dropped or not. 

notice it massively on the cameras and when working from home on the laptops. Can’t have two of us on a zoom/teams call. 

[jloach-smith]

Can anyone help with this, the last couple of days have been terrible. 

[tehwolf]

---

@jloach-smith wrote:

Can anyone help with this, the last couple of days have been terrible. 

---

You need to test it with a device that is wired into the hub with an ethernet cable.. as inconvenient as that may be, try to work when wired into the hub and see if you get the same problems..

[jloach-smith]

Have checked with wired connection and is doing the same. My wife's laptop kept dropping out of zoom calls even when hard wired and the cameras kept going offline too. 

[tehwolf]

---

@jloach-smith wrote:

Have checked with wired connection and is doing the same. My wife's laptop kept dropping out of zoom calls even when hard wired and the cameras kept going offline too. 

---

in which case the next step is to set up a BQM and post your router stats..

browse to http://192.168.0.1 (192.168.100.1 if in modem mode) - do not log in - click the "router status" button and copy/paste the output from the Upstream, Downstream and Network Log pages back to this thread.. someone who understands all of the information will I'm sure take a look and let you know if there are any obvious problems with it. 

[jloach-smith]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400017	45	5120	16 qam	6
2	46200205	44.5	5120	16 qam	5
3	25800020	52	5120	16 qam	8
4	32600121	47.8	5120	16 qam	7

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	14	0
2	ATDMA	0	0	5	0
3	ATDMA	0	0	11	0
4	ATDMA	0	0	4	0

[jloach-smith]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	2.5	38	256 qam	9
2	211000000	2.5	38	256 qam	10
3	219000000	2.7	38	256 qam	11
4	227000000	2.9	38	256 qam	12
5	235000000	2.7	38	256 qam	13
6	243000000	2.9	38	256 qam	14
7	251000000	3.2	38	256 qam	15
8	259000000	2.9	38	256 qam	16
9	267000000	2.7	38	256 qam	17
10	275000000	3.5	38	256 qam	18
11	283000000	3.9	38	256 qam	19
12	291000000	4	38	256 qam	20
13	299000000	5	38	256 qam	21
14	307000000	4.6	38	256 qam	22
15	315000000	4.3	38	256 qam	23
16	323000000	4.5	38	256 qam	24
17	443000000	7.4	39	256 qam	25
18	451000000	6.8	38	256 qam	26
19	459000000	6.9	40	256 qam	27
20	467000000	7.4	38	256 qam	28
21	475000000	7.6	40	256 qam	29
22	483000000	7.3	40	256 qam	30
23	491000000	7.8	40	256 qam	31
24	499000000	8.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	9025	7198
2	Locked	38.9	10223	6929
3	Locked	38.6	9292	6823
4	Locked	38.9	9593	6948
5	Locked	38.6	12999	7323
6	Locked	38.6	12899	7710
7	Locked	38.6	10184	7539
8	Locked	38.9	13823	7178
9	Locked	38.6	12233	7580
10	Locked	38.6	10746	7534
11	Locked	38.6	14708	7438
12	Locked	38.9	16562	7060
13	Locked	38.9	9805	7091
14	Locked	38.9	8348	7088
15	Locked	38.9	9748	6816
16	Locked	38.6	7885	6825
17	Locked	39.8	2672	6862
18	Locked	38.9	2808	7179
19	Locked	40.3	2956	7698
20	Locked	38.9	2608	7593
21	Locked	40.9	2175	9792
22	Locked	40.3	2657	7251
23	Locked	40.3	2091	7269
24	Locked	40.3	1835	8840

[jloach-smith]

Network Log

Time Priority Description

01/02/2021 15:32:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 11:46:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 03:32:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 15:58:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 15:32:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 07:45:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 03:32:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 05:57:46	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 05:57:46	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 05:57:43	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/01/2021 05:57:43	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2021 17:35:45	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 15:24:18	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 15:32:50	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2021 05:35:25	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 20:14:55	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 02:05:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 00:21:53	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2021 00:21:51	Error	DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/01/2021 06:41:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;