Virgin Media Community

[cashhhhhhhh]

here i am again for 3rd time asking if anyone can fix my stupid wifi constantly lagging out randomly just stops me from playing any online game whilst playing forcing me to be stood still until it reconnect this happens daily and has done it since the day we got the wifi even virgin media engineers dont know whats up with my wifi how can this happen. in the clip you can see where im moving about then then it lags and im standing still and i cant move 

[jbrennand]

You have had multi tech visits and VM can see no issues. In your last thread you said you had a pc connected on ethernet and that had the same issue.

So... can we look at ethernet connections in more detail.

Do you have a "modern" laptop you can use (or borrow) and connect it directly into the Hub on a NEW Cat6 ethernet cable and test to see if that has the same problem. Wondering if there may actually be 2 faults - wifi interfence and an issue with the PC and/or the ethernet cable.

Alternatively - do you have a wireless router you can connect and see if that sorts it? Or borrow one ? Or take a £40 punt (TP-Link Archer C6) on getting one - will almost certainly be better than the Hub router and its wifi capability - so in any event it will be "better" than what you have now

[cashhhhhhhh]

ive tried multiple ethernet cables and a wireless connection  still happens 

[jbrennand]

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@cashhhhhhhh wrote:

ive tried multiple ethernet cables and a wireless connection  still happens 

---

You havent said....  have you used multiple devices or just the same, one, PC, (and not gaming consoles) on multiple ethernet cables? 

If it's just the one PC,  it could have a faulty NIC card.  And I take it because you haven't said, them you havent tried it with the Hub in modem mode with your own wireless router?

[cashhhhhhhh]

it happens to everything that is connected to the wifi even at the same time 

[gary_dexter]

Post the network, upstream and downstream logs from the hubs admin pages back here as text

[cashhhhhhhh]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	315000000	-0.7	40	256 qam	23
2	139000000	1.2	38	256 qam	1
3	147000000	1	40	256 qam	2
4	155000000	1	40	256 qam	3
5	163000000	1	40	256 qam	4
6	171000000	1.2	38	256 qam	5
7	179000000	1	38	256 qam	6
8	187000000	1.2	38	256 qam	7
9	195000000	1	40	256 qam	8
10	203000000	0.9	40	256 qam	9
11	211000000	0.7	40	256 qam	10
12	219000000	0.7	40	256 qam	11
13	227000000	0.5	40	256 qam	12
14	235000000	0.5	40	256 qam	13
15	243000000	0.4	40	256 qam	14
16	251000000	0.4	40	256 qam	15
17	259000000	0	40	256 qam	16
18	267000000	0	40	256 qam	17
19	275000000	0	40	256 qam	18
20	283000000	0	40	256 qam	19
21	291000000	-0.2	38	256 qam	20
22	299000000	0	38	256 qam	21
23	307000000	-0.5	40	256 qam	22
24	323000000	-0.7	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	4681	12381
2	Locked	38.6	5608	8998
3	Locked	40.3	5809	9139
4	Locked	40.9	3988	8938
5	Locked	40.3	3977	9798
6	Locked	38.9	6183	10055
7	Locked	38.9	2144	14076
8	Locked	38.9	4682	11862
9	Locked	40.3	4329	9554
10	Locked	40.3	2034	12565
11	Locked	40.3	2323	25308
12	Locked	40.3	5373	22954
13	Locked	40.3	4576	17533
14	Locked	40.3	2801	26452
15	Locked	40.3	2491	27599
16	Locked	40.3	2099	26693
17	Locked	40.9	1992	26165
18	Locked	40.3	2149	24931
19	Locked	40.9	3004	26362
20	Locked	40.3	3731	25064
21	Locked	38.9	5436	21079
22	Locked	38.9	4321	14438
23	Locked	40.3	4257	16352
24	Locked	40.3	2976	19427

[cashhhhhhhh]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	40.8	5120	64 qam	10
2	39400000	35	5120	64 qam	12
3	46200000	34.8	5120	64 qam	11
4	60300000	35.5	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	172	0
2	ATDMA	0	0	151	0
3	ATDMA	0	0	118	0
4	ATDMA	0	0	130	0

[Andrew-G]

That data has a huge number of errors.  When was the hub last rebooted, as that zeroes the error counters?

[Laurie_C]

Hi cashhhhhhhh,

Thanks for getting in touch, and a very warm welcome back to the Community Forum! I'm sorry that you're having this issue with your broadband services.

I've just checked your account using your Forum Details, and I can see that the Hub has an uptime of 51 days. Could you perform a pinhole reset on the Hub, and then monitor your connection further?

Kind regards,

Laurie