Virgin Media Community

[metalguru]

Been sent a VM plug in WiFi extender. Doesn't connect to Hub 5 and can't use the Connect app as it won't recognise my Hub5. Is that it then? Just a useless plug that flashes constantly now?

[Client62]

The extender may require the Hub 5 be using the default shared SSID.

[metalguru]

It is

[jbrennand]

Are you trying to set it up, close to the Hub first ?

Also - See message 5 in this thread for how to connect Pods

https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-boosters-needed/m-p/5122436#M497217

[metalguru]

Tried next to router with all settings as they should be.

[jbrennand]

It may not have been activated properly yet on your account. So call the equipment activation number on - 0800 953 9500 (option 3) – you may need the serial numbers/MAC addresses off the barcode stickers and also your account number

[metalguru]

If you're talking about the Hub 5. I've had this for over a year

[jbrennand]

No - the Pod - they have to be activated onto your account - otherwise - for example -  eBay bought kit would work - it doesnt

[Akua_A]

Hi @metalguru 

Welcome back to our community forums and sorry to hear you are having issues with your WiFi pod.

We want to best help. How was your WiFi pod ordered with our team? Did you try setting it up as seen here https://www.virginmedia.com/help/booster-and-wi-fi-pods ?

Thanks,

[metalguru]

It was provided through a staff account. Tried every way to set it up and doesn't work