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wifi - cannot get IP address

 My daughter has Virgin Media broadband, with an S2 hub. 

In the last month or two, we've had 3 occasions where the wifi has dropped for all devices in the house, ranging from Alexa, android and IOS phones/tablets, Smart TV and XBOX. The SSID for 2 and 5 GHz ranges are advertised, but, when trying to connect, fail with 'cannot get IP'.

A cold start doesn't seem to work - the last two times, this has 'fixed' itself after a day or so - today's 'episode' is still ongoing.

Anyone any ideas ? The hub lights appear to be ok, the 'up/down arrow' is flashing constantly as are the 5 and 2 Ghz wifi lights - the 'tick' is constant on...

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Alessandro Volta
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Re: wifi - cannot get IP address

Do Ethernet connected devices also suffer?


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Alessandro Volta
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Re: wifi - cannot get IP address

Wifi hardware has gone faulty ask for a new hub.

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Re: wifi - cannot get IP address

Hi, There are no ethernet connected devices, so not sure

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Re: wifi - cannot get IP address

New Hub --- Interesting. The last time, only a month ago, she called up for just that - they'd replace the hub for £30....

She didn't get any problems when paying for top speeds and TV, but these issues have started since going down to just 100MB and no tv, though I'd like to think that's coincidence.

I think a call tomorrow will be in order, to see if a better deal is available, or a short walk to 'change provider land'...

She has been with Virgin for years, 5 at least...

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Re: wifi - cannot get IP address

Hi scoobyjacko, thanks for the message. I am sorry to hear about the issues with the broadband and want to get this resolved for you. How is the service since posting? Have we now managed to replace the hub? Chris 

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