what is wrong with the internet?

[renxtrs222]

i dont know whats going on but the internet connection is absolute rubbish. every since we had virginmedia weve been having issues where randomly the internet connection goes out for maximum 5 minutes. we have to sit and wait until we are able to reconnect. some days it only happens once, some days it keeps happening CONSTANTLY. then after that, we had an issue where the router lights go green and theres no internet connection. the timing of that is awfully unpredictable. sometimes its like that for max 10 minutes, but a few times there was no internet connection for 6 HOURS. and now, the internet connection is just pure awful. it started off as simply a super slow connection, sites taking ages to load and sometimes just never loading, then it went to the router looking normal, but the internet connection being completely absent. what the hell is happening? in my home theres usually only 2-4 things connected, my computer, my mothers phone and laptop. and the laptop usually has one tab open, and so does my mothers phone. no matter how many things i close and how many devices i disconnect from the wifi, IT STAYS RUBBISH. NOTHING CHANGES. why is this happening?!?!? this has been happening for over a year or two

[lotharmat]

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. The forum software will remove the MAC addresses for you (If you get an error - just click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[Zach_R]

Hi @renxtrs222,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear of the issues you've been having recently with your broadband connection. Are things any better for you at all today? If not, can you confirm if your wired connection is also affected, or just wireless/Wi-Fi?

Thanks,