Downstream power is way too low and there is only 1 upstream channel working overtime to try and send data.
You should call it in as a fault on 150 or 0345 454 1111 from a non VM landline or mobile It'll ask you to reboot the hub (as you already have done - don't) You will then be cut off Wait a couple of minutes Call 150 again - report a broadband fault - The system will recognise that you called before and transfer you to a person!
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your post and welcome to the Forums. It's great having you on board with us although apologies to hear you are having some issues with your broadband connection.
Checking your stats I can indeed see that your power levels need adjusting. This isn't something that can be done remotely and will need an engineer instead. I would like to arrange for an engineer to come to take a look at this for you.
I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
So, the engineer came and removed a couple of unnecessary splitters that I wasn't even aware were in the loop, bumped up the power a tad from the road and it's all looking groovy. Upstream and downstream power levels look good and there's been no issues with broadband since.
Kudos to VM for fixing the issue within a day of me raising the issue here 👍